Hardware purchased through Integra Mobile which requires repair, can be sent to either:

1. Integra Mobile –
   • Send your handset to Integra with an explanation of the problem/s occurring
   • Advise how frequently this happens
   • Please ensure your contact details are provided
2. Care Centre –
   • Using the Care Centre locator (choose the appropriate manufacturer below), you can select the location most convenient for you
   • Contact our office to obtain a Proof Of Purchase, if required

Note: Manufacturers and their authorised repair centres do not guarantee that memory can be saved once a phone is put in for repair. Please save any memory (eg photos and contacts) prior to sending your phone in for repair. Any software upgrade can delete any or all memory saved in a phone.

It is also recommended that you pack your handset in bubble-wrap to ensure it arrives at Integra or the Care Centre without being damaged in transit (ie physical damage which is not covered by warranty). Any damage to the handset in transit is the responsibility of the owner.

Warranty:

The length of time given for Warranty for handsets is generally 12 months, however this is also dependent on the Manufacturer (check your warranty card, visit the Manufacturers' website, or contact the Manufacturer for more information).  Accessory warranties are often less than this.

Warranty becomes void if the handset/accessory is found to have physical damage or has sustained liquid damage.  In such cases the item is returned, unrepaired & an inspection fee is charged. 

Quotes:

• If the repair is outside the Warranty period, items can be sent to obtain a quote.
• Quotes can be accepted or rejected.
• If accepted, the item undergoes repair for the price quoted.
• If rejected, a standard fee shall apply, & the item returned, unrepaired.

Manufacturer Contact Details and Service Locators:

Blackberry

Imate
1300 850 513

Motorola
1300 138 823

Nokia
1300 366 733

O2
1800 008 486

Samsung
1300 362 603

Sony Ericsson
1300 650 050